Reliance Infosystems Limited, Nigeria, a Microsoft Gold Partner, championing the course of business transformation across major sectors in Africa, joined hands with RackNap, a cloud business automation platform to drive cloud adoption in Africa, starting with Nigeria.
Reliance Infosystems, a customer centric organization understand that to increase cloud adoption in Africa, a great customer experience is vital. Reliance Infosystems in its unwavering focus on efficient service delivery, and efforts at increasingly driving cloud adoption in Africa have found that the ability to bill the customer seamlessly, while offering prompt support are recipes for great customer experience.
Reliance has chosen to partner with RackNap and use its billing and services provisioning automation platform for this purpose. This would see RackNap manage prompt delivery of services and overall backend business processes with the ultimate outcome – better customer satisfaction.
“When the manual method of executing our billing and provisioning business processes started to take its toll on us, we knew we had to start searching for an automated and efficient alternative. RackNap was the solution to resolving the challenge. We can now focus more on helping our customers with the right cloud offerings for their business problems” - Ijeoma Mbaneme, Team Lead, Microsoft Modern Workplace.
By collaborating with RackNap, Reliance Infosystems can:
- Effectively manage Microsoft cloud services provisioning and billing on a unified platform.
- Offer informed decision-making choices and transparency to customers on their consumption of Cloud services with special focus on Office 365, Azure.
- Bundle Azure Infrastructure managed services to their customers which can yield better ROI.
Reliance Infosystems, the Nigeria’s premier cloud services provider, plans to expand its cloud adoption drive to multiple countries in Africa in the near future. RackNap will be instrumental in keeping the operational costs low which will allow them to focus more on the business expansion.
“We are delighted that Reliance Infosystems has chosen RackNap for managing Cloud service delivery and automating billing and backend business operations. RackNap and Reliance Infosystems share many values in common – customer centricity, openness, transparency, innovation, which help RackNap drive its mission to help CSP partners achieve more.”- Sabarinathan Sampath, SVP, RackNap.